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Report issues with Channels Guide (EPG)

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  • #76
    epg gone on UK channels
    epg wrong on us channels
    mag254
    Portal 1

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    • #77
      12 DEC 2016

      Issue: EPG/Guide is too far ahead by 5 hours, on MAG254 STB's, even with correct localization/time zone selected, and still has holes/missing info all over the place..

      Portal restarts, STB and communications equipment reboots have had no effect.

      3 MAG 254's in different geo-locations, all on r14, 30-50Mbps Down/10-25Mbps Up, all 3 Hard Wired, 1 on Portal 1,1 on Portal 2, 1 on Portal 4, All 3 have same EPG Issue

      Comment


      • #78
        Actually the guide is off by 6 hours. To see what's on at 3 pm you have to check 9 pm!

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        • #79
          Portal 1
          Channel 140
          Mag254
          50 Mbps
          ESPN has been freezing for quite a while. It is time to get it fixed.

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          • #80
            The guide is missing in action again!!
            Mag 254
            Portal 1

            Comment


            • #81
              the eastenders comes on in the usa at the right time 3 ; pm on mondays and 230 on tuesdays the UK IS 5 hours ahead of the US
              I've never had a problem with the epg sometimes there a little off. mag 254 150mbps

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              • #82
                For MAG users, you can probably go into settings, Date & Time, turn off automatic internet time, and change your timezone and /or your system time.
                * What else do you need proper time for anyway !!
                Just a suggestion
                /kens

                Comment


                • #83
                  29 DEC 2016

                  Issue: EPG/Guide is whacked again, this time, severely so. Not sure how far off into the past or future it is this time, but it's clearly not even close to being accurate on most channels, on MAG254 STB's, even with correct localization/time zone selected. EPG/Guide Data, while clearly incorrect all over the place, it is also disappearing, as though the feed or pull for it has failed.

                  Portal restarts, STB and communications equipment reboots have had no effect.

                  3 MAG 254's in different geo-locations, all on r14, 30-50Mbps Down/10-25Mbps Up, all 3 Hard Wired, 1 on Portal 1,1 on Portal 5, 1 on Portal 4, All 3 have same EPG Issue

                  Comment


                  • #84
                    04 JAN 2017

                    Issue: EPG/Guide info for Channel 182 (Discovery) is not accurate on any timetable throughout a 24-hour time span. Since this is an EPG/Guide-Centric issue, I posted it here vs in the Live TV Channels Issues Reporting thread. Hope this is ok/the correct choice.

                    Portal restarts, STB and communications equipment reboots have had no effect.

                    Note: I do appreciate NFPS/Papiao getting this and neighboring channels in the 182-186 range working again recently though! Good job, and thank you!! Hope this particular issue can also be addressed/resolved soon.

                    3 MAG 254's in different geo-locations, all on r14, 30-50Mbps Down/10-25Mbps Up, all 3 Hard Wired, 1 on Portal 1, 1 on Portal 5, 1 on Portal 4, All 3 have same EPG Issue

                    Comment


                    • #85
                      epg wrong sync again...I though this would be updated daily...

                      Comment


                      • #86
                        06 JAN 2017

                        Issue: EPG/Guide is whacked / messed up again, by 5 hours too far ahead.on MAG254 STB's, even with correct localization / time zone selected.
                        Generally, programs listed in the EPG / Guide have once again slipped ahead by 5 hours, like they have done many, many times in the recent past. Please fix this asap!
                        Also...as reported a few days ago, channel 182 in particular has EPG/Guide data that doesn't match anything shown in a given 24-hour time period, as though the EPG / Guide being pulled for that channel is coming from another source that clearly is on an entirely different broadcast schedule. Please fix this asap too!

                        As per usual, Portal restarts, STB and communications equipment reboots have had no effect.

                        3 MAG 254's in different geo-locations, all on r14, 30-50Mbps Down/10-25Mbps Up, all 3 Hard Wired, 1 on Portal 1,1 on Portal 5, 1 on Portal 4, All 3 have same EPG Issue

                        Thank you!

                        Comment


                        • #87
                          07 JAN 2017

                          Issue: EPG/Guide is whacked even worse today, now 7 hours behind where it should be,on MAG254 STB's, even with correct localization / time zone selected.
                          From 5 hours ahead yesterday, to 7 hours behind today....WTH? Grrrrr!!

                          As per usual, Portal restarts, STB and communications equipment reboots have had no effect. Maybe copious amounts of Tequila will fix it!

                          3 MAG 254's in different geo-locations, all on r14, 30-50Mbps Down/10-25Mbps Up, all 3 Hard Wired, 1 on Portal 1,1 on Portal 5, 1 on Portal 4, All 3 have same EPG Issue

                          Please get this fixed ASAP. Thank you!

                          Comment


                          • #88
                            EPG multiple hours behind
                            Mag 254
                            Portal 1

                            Comment


                            • #89
                              14 JAN 2017

                              Issue: EPG/Guide is messed up again, now 6 to 7 hours ahead of where it should be,on MAG254 STB's, even with correct localization / time zone selected.
                              Grrrrr!!

                              And....as per usual, Portal restarts, STB and communications equipment reboots have had no effect. Not even copious amounts of high-octane beverages will fix apathy!

                              3 MAG 254's in different geo-locations, all on r14, 30-50Mbps Down/10-25Mbps Up, all 3 Hard Wired, 1 on Portal 1,1 on Portal 5, 1 on Portal 4, All 3 have same EPG Issue

                              If possible, please feed the Gerbils and ask them kindly to get this fixed again. Thank you!
                              UPDATE: Roughly 8 hours after I initially posted this, now the EPG/Guide has holes/missing data everywhere on most USA channels, and the ones that do have any EPG data are either wrong completely, or the program that's currently playing is listed 6+ hours later in the EPG. . I guess the Gerbils went on strike, or croaked due to starvation.
                              Last edited by jropps; 01-14-2017, 12:33 PM. Reason: Added update to the deteriorating situation.

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